{"id":39178,"date":"2025-12-05T14:15:27","date_gmt":"2025-12-05T13:15:27","guid":{"rendered":"https:\/\/booking-activities.fr\/en\/docs\/user-documentation\/get-started-with-waiting-list-add-on\/join-a-waiting-list\/"},"modified":"2025-12-10T11:23:20","modified_gmt":"2025-12-10T10:23:20","slug":"join-a-waiting-list","status":"publish","type":"docs","link":"https:\/\/booking-activities.fr\/en\/docs\/user-documentation\/get-started-with-waiting-list-add-on\/join-a-waiting-list\/","title":{"rendered":"Join a waiting list"},"content":{"rendered":"<p>Now that you have <a href=\"https:\/\/booking-activities.fr\/en\/docs\/user-documentation\/get-started-with-waiting-list-add-on\/activate-and-select-the-waiting-list-oparating-mode\/\">activated waiting lists<\/a> on your booking form, customers can <strong>select unavailable events<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"join-waiting-list\">Join a waiting list<\/h3>\n<p>Unavailable events are marked with a <strong>&#8220;notification&#8221; icon<\/strong>. Customers can select them, and the &#8220;Book&#8221; form&#8217;s submit button is then replaced by the <strong>&#8220;Join the waiting list&#8221; button<\/strong>.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"334\" class=\"aligncenter size-full wp-image-39155 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form.png\" alt=\"\" width=\"334\" class=\"aligncenter size-full wp-image-39155\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form.png 501w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form-260x300.png 260w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form-130x150.png 130w\" sizes=\"(max-width: 501px) 100vw, 501px\" \/><\/noscript><\/p>\n<p>Customers must <strong>fill out the booking form as usual<\/strong> and then click this button.<\/p>\n<p>A dialog box will then appear with <strong>information about the waiting list<\/strong>.<br \/>\nCustomers will need to fill out the following fields:<\/p>\n<ul>\n<li>Their <strong>email address<\/strong>\n<ul>\n<li>If the user is logged in, their email address is automatically filled in and cannot be changed here.<\/li>\n<\/ul>\n<\/li>\n<li>The <strong>desired quantity<\/strong>\n<ul>\n<li>This value can only be changed here if the action is &#8220;Notify everyone&#8221;; otherwise, the customer must change it in the booking form.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"345\" class=\"aligncenter size-full wp-image-39143 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog.png\" alt=\"\" width=\"345\" class=\"aligncenter size-full wp-image-39143\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog.png 460w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog-249x300.png 249w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog-125x150.png 125w\" sizes=\"(max-width: 460px) 100vw, 460px\" \/><\/noscript><\/p>\n<p>It is important to specify the quantity because it is taken into account when the event becomes available: if the customer wants to book <strong>two places but only one is available<\/strong>, then the customer will <strong>not<\/strong> be notified.<\/p>\n<p><em>Similarly, if you are using the <a href=\"https:\/\/booking-activities.fr\/en\/downloads\/resource-availability\/\">Resource Availability<\/a> add-on, the list of selected resources is displayed, and the user will only be notified <strong>when the desired resources become available<\/strong>.<\/em><\/p>\n<p>In addition, a <strong>dynamic description<\/strong> of how the waiting list works is displayed, along with the <strong>number of customers currently on the list<\/strong>.<\/p>\n<p>Once the dialog box is validated, a <strong>new booking<\/strong> is recorded with the <strong>&#8220;Waiting List&#8221; status<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"update-waiting-list-booking\">Modify a waiting list booking<\/h3>\n<p>If the customer joins the waiting list <strong>again<\/strong>, their <strong>previous booking request is rejected<\/strong>, and the new one is processed.<\/p>\n<p>The customer <strong>does not lose their position<\/strong> on the waiting list. However, if their previous booking <strong>was accepted<\/strong>, there is <strong>no guarantee<\/strong> that their new request will also be accepted. Indeed, the event&#8217;s availability is immediately checked, and if it is too low, the new request is <strong>put back on the waiting list<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"manually-add\">Manually add a booking to a waiting list<\/h3>\n<p>To make a booking join the waiting list, you just need to <strong>set its status to &#8220;Waiting List&#8221;<\/strong> from the backend, in Booking Activities > Bookings.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/waiting-list-change-booking-status-waiting-list.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"467\" height=\"188\" class=\"aligncenter size-full wp-image-39228 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/waiting-list-change-booking-status-waiting-list.png\" alt=\"\" width=\"467\" height=\"188\" class=\"aligncenter size-full wp-image-39228\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/waiting-list-change-booking-status-waiting-list.png 467w, https:\/\/booking-activities.fr\/wp-content\/uploads\/waiting-list-change-booking-status-waiting-list-300x121.png 300w, https:\/\/booking-activities.fr\/wp-content\/uploads\/waiting-list-change-booking-status-waiting-list-150x60.png 150w\" sizes=\"(max-width: 467px) 100vw, 467px\" \/><\/noscript><\/p>\n<p>Note that a new option appears: <strong>&#8220;Do not process waiting lists&#8221;<\/strong>. This option is <strong>enabled by default<\/strong> because, otherwise, the waiting list would be processed immadiately, and if the event is available, the booking status will be set to &#8220;Waiting List &#8211; Accepted&#8221; or &#8220;Pending&#8221; or &#8220;Booked&#8221; instead (if the waiting list action is &#8220;Temporarily book&#8221; or &#8220;Book&#8221;).<\/p>\n<p><em>With the <a href=\"https:\/\/booking-activities.fr\/en\/downloads\/order-for-customers\/\">Order for Customers<\/a> add-on, you can add new bookings to the waiting lists for any customers from the backend (<a href=\"https:\/\/booking-activities.fr\/en\/docs\/user-documentation\/get-started-with-order-for-customers-add-on\/order-for-a-customer-from-backend\/\">docs<\/a>).<\/em><\/p>\n<p>You can now <a href=\"https:\/\/booking-activities.fr\/en\/docs\/user-documentation\/get-started-with-waiting-list-add-on\/automatic-triggering-of-waiting-list-processing\/\">configure the actions that trigger the processing of waiting lists<\/a>.<\/p>","protected":false},"featured_media":0,"parent":39109,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-39178","docs","type-docs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Join a waiting list - Booking Activities<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/booking-activities.fr\/en\/docs\/user-documentation\/get-started-with-waiting-list-add-on\/join-a-waiting-list\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Join a waiting list - Booking Activities\" \/>\n<meta property=\"og:description\" content=\"Now that you have activated waiting lists on your booking form, customers can select unavailable events. &nbsp; Join a waiting list Unavailable events are marked with a &#8220;notification&#8221; icon. 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