{"id":168,"date":"2016-09-12T21:33:14","date_gmt":"2016-09-12T19:33:14","guid":{"rendered":"https:\/\/booking-activities.fr\/fr\/docs\/documentation-utilisateur\/demarrer-avec-booking-activities\/cancel-reschedule-and-ask-for-a-refund-on-frontend\/"},"modified":"2021-08-09T17:11:35","modified_gmt":"2021-08-09T15:11:35","slug":"cancel-reschedule-and-ask-for-a-refund-as-a-customer","status":"publish","type":"docs","link":"https:\/\/booking-activities.fr\/fr\/docs\/documentation-utilisateur\/demarrer-avec-booking-activities\/annuler-replanifier-et-demander-un-remboursement-en-tant-que-client\/","title":{"rendered":"Annuler, replanifier et demander un remboursement en tant que client"},"content":{"rendered":"<p>De la m\u00eame mani\u00e8re que vous pouvez <a href=\"https:\/\/booking-activities.fr\/fr\/docs\/documentation-utilisateur\/demarrer-avec-booking-activities\/valider-replanifier-annuler-et-rembourser-une-reservation-depuis-le-panneau-dadmin\/\">g\u00e9rer vos r\u00e9servation depuis le panneau d&#8217;administration de votre site<\/a>, vos clients peuvent <a href='https:\/\/booking-activities.fr\/fr\/docs\/documentation-utilisateur\/demarrer-avec-booking-activities\/afficher-la-liste-des-reservations-de-vos-clients-sur-votre-site\/' >g\u00e9rer leurs r\u00e9servations par eux-m\u00eames depuis leur liste de r\u00e9servations<\/a>. Ils peuvent les annuler et les replanifier ou encore\u00a0demander un remboursement s&#8217;ils annulent une r\u00e9servation pay\u00e9e sur le site.<\/p>\n<ul>\n<li>Allez sur la page o\u00f9 vous avez ins\u00e9r\u00e9 le shortcode <code>[bookingactivities_list]<\/code><\/li>\n<li>Si la r\u00e9servation a \u00e9t\u00e9 faite avec WooCommerce, vous pouvez aussi acc\u00e9der \u00e0 la page &#8220;Mon compte&#8221; sur votre site puis sur la page &#8220;Commandes&#8221;. Cliquez alors sur le bouton &#8220;Voir&#8221; de la commande souhait\u00e9e<\/li>\n<li>Selon l&#8217;\u00e9tat de la r\u00e9servation, vous pouvez cliquer sur\n<ul>\n<li>Annuler : annuler la r\u00e9servation, cette action est irr\u00e9versible<\/li>\n<li>Replanifier : s\u00e9lectionnez une autre date et heure pour votre \u00e9v\u00e9nement. Il doit \u00eatre de la m\u00eame activit\u00e9 et du\u00a0m\u00eame prix.<\/li>\n<li>Demandez un remboursement : si le client a pay\u00e9 sur le site web et a ensuite annul\u00e9 sa r\u00e9servation, il peut demander un remboursement avec l&#8217;une des trois m\u00e9thodes suivantes :\n<ul>\n<li>Email\u00a0: envoyer la demande de remboursement \u00e0 l&#8217;administrateur par\u00a0email<\/li>\n<li>Code promo\u00a0: g\u00e9n\u00e9rer un code promo de la valeur du\u00a0prix pay\u00e9<\/li>\n<li>Auto : rembourser imm\u00e9diatement le client via la passerelle utilis\u00e9e pour le paiement (si la passerelle permet le remboursement automatique)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Ces actions sont effectu\u00e9es automatiquement, et vous pouvez\u00a0<a href=\"https:\/\/booking-activities.fr\/fr\/docs\/documentation-utilisateur\/utilisation-avancee-de-booking-activities\/modifier-les-parametres-de-replannification-dannulation-et-de-remboursement\/\">d\u00e9cider ce que votre client est autoris\u00e9 \u00e0 faire ou non dans les param\u00e8tres du plugin Booking Activities<\/a>.<\/p>","protected":false},"featured_media":0,"parent":130,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-168","docs","type-docs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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