{"id":3490,"date":"2018-10-01T14:10:12","date_gmt":"2018-10-01T12:10:12","guid":{"rendered":"https:\/\/booking-activities.fr\/fr\/docs\/documentation-utilisateur\/demarrer-avec-le-module-prices-and-credits\/reschedule-or-refund-a-booking-made-with-a-pass\/"},"modified":"2021-12-03T14:38:58","modified_gmt":"2021-12-03T13:38:58","slug":"reschedule-or-refund-a-booking-made-with-a-pass","status":"publish","type":"docs","link":"https:\/\/booking-activities.fr\/fr\/docs\/documentation-utilisateur\/demarrer-avec-le-module-prices-and-credits\/replanifier-ou-rembourser-une-reservation-faite-avec-un-passe\/","title":{"rendered":"Replanifier ou rembourser une r\u00e9servation faite avec un passe"},"content":{"rendered":"<p>Vos clients ont <a href=\"https:\/\/booking-activities.fr\/fr\/docs\/documentation-utilisateur\/demarrer-avec-le-module-prices-and-credits\/faire-une-reservation-avec-un-passe\/\">fait des r\u00e9servations en utilisant leurs passes de r\u00e9servations<\/a>, mais ils souhaitent d\u00e9sormais les replanifier ou encore demander un remboursement\u00a0? Pas d\u2019inqui\u00e9tude, ceci est pris en charge.<\/p>\n<p>En ce qui concerne les replanifications, vous ne pouvez replanifier un \u00e9v\u00e8nement r\u00e9serv\u00e9 avec un passe que vers un \u00e9v\u00e8nement qui poss\u00e8de la m\u00eame valeur en cr\u00e9dits.<\/p>\n<p>Pour le remboursement, une nouvelle m\u00e9thode de remboursement a \u00e9t\u00e9 mise en place pour permettre de recr\u00e9diter le passe de r\u00e9servations.<\/p>\n<ul>\n<li>Allez dans Booking Activities \/ R\u00e9glages\n<li>Allez dans l&#8217;onglet &#8220;Annulation&#8221;\n<li>Cochez la case &#8220;Passe de r\u00e9servation&#8221; parmi les m\u00e9thodes de remboursement autoris\u00e9es\n<li>Enregistrez les modifications\n<\/ul>\n<p>Dor\u00e9navant, si un client annule une r\u00e9servation pay\u00e9e en cr\u00e9dits, il pourra demander un remboursement. Le remboursement sera automatiquement ex\u00e9cut\u00e9\u00a0: le montant en cr\u00e9dits pay\u00e9 pour la r\u00e9servation est recr\u00e9dit\u00e9 sur le passe.<\/p>\n<p>Si vous ne souhaitez pas que vos clients puissent se rembourser eux-m\u00eames, d\u00e9cochez la case dans les r\u00e9glages de Booking Activities. Les administrateurs pourront toujours faire cela depuis la liste des r\u00e9servations.<\/p>","protected":false},"featured_media":0,"parent":608,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-3490","docs","type-docs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Replanifier ou rembourser une r\u00e9servation faite avec un passe - Booking Activities<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/booking-activities.fr\/fr\/docs\/user-documentation\/get-started-with-prices-and-credits-add-on\/reschedule-or-refund-a-booking-made-with-a-pass\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Replanifier ou rembourser une r\u00e9servation faite avec un passe - Booking Activities\" \/>\n<meta property=\"og:description\" content=\"Vos clients ont fait des r\u00e9servations en utilisant leurs passes de r\u00e9servations, mais ils souhaitent d\u00e9sormais les replanifier ou encore demander un remboursement\u00a0? 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