{"id":39100,"date":"2025-12-01T15:39:30","date_gmt":"2025-12-01T14:39:30","guid":{"rendered":"https:\/\/booking-activities.fr\/en\/?post_type=download&#038;p=39100"},"modified":"2026-09-11T22:10:32","modified_gmt":"2026-09-11T20:10:32","slug":"waiting-list","status":"publish","type":"download","link":"https:\/\/booking-activities.fr\/fr\/downloads\/waiting-list\/","title":{"rendered":"Waiting List"},"content":{"rendered":"<p>Le module <strong>Waiting List<\/strong> permet \u00e0 vos clients de <strong>s\u2019inscrire aux \u00e9v\u00e8nements complets<\/strong>, sur une <strong>liste d\u2019attente<\/strong>. Lorsque l\u2019\u00e9v\u00e8nement devient disponible, une <strong>notification leur est envoy\u00e9e<\/strong>, ou bien, la place est <strong>directement r\u00e9serv\u00e9e<\/strong> au premier client de la liste d\u2019attente. Waiting List est l\u2019outil id\u00e9al pour <strong>faire face aux d\u00e9sistements<\/strong>, pour <strong>vendre de nouvelles places<\/strong> en fonction de l\u2019attractivit\u00e9 de vos \u00e9v\u00e8nements, ou encore pour donner \u00e0 vos clients une <strong>seconde opportunit\u00e9 de r\u00e9server<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h2>Rejoindre une liste d\u2019attente<\/h2>\n<p>L\u2019<strong>ic\u00f4ne \u00ab\u00a0notification\u00a0\u00bb<\/strong> s\u2019affiche sur les \u00e9v\u00e8nements indisponibles. Les clients pourront s\u00e9lectionner ces \u00e9v\u00e8nements et remplir le formulaire de r\u00e9servation normalement. Le bouton \u00ab\u00a0R\u00e9server\u00a0\u00bb est remplac\u00e9 par un bouton <strong>\u00ab\u00a0Rejoindre la liste d\u2019attente\u00a0\u00bb<\/strong>. <\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"334\" class=\"aligncenter size-full wp-image-39155 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form.png\" alt=\"\" width=\"334\" class=\"aligncenter size-full wp-image-39155\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form.png 501w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form-260x300.png 260w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-form-130x150.png 130w\" sizes=\"(max-width: 501px) 100vw, 501px\" \/><\/noscript><\/p>\n<p>Les clients peuvent alors entrer l\u2019<strong>adresse e-mail<\/strong> \u00e0 laquelle ils souhaitent \u00eatre notifi\u00e9s, et la <strong>quantit\u00e9 souhait\u00e9e<\/strong>. Le nombre de personnes d\u00e9j\u00e0 sur la liste d\u2019attente est affich\u00e9, ainsi qu\u2019une description du fonctionnement de la liste d\u2019attente.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"345\" class=\"aligncenter size-full wp-image-39143 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog.png\" alt=\"\" width=\"345\" class=\"aligncenter size-full wp-image-39143\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog.png 460w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog-249x300.png 249w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-join-dialog-125x150.png 125w\" sizes=\"(max-width: 460px) 100vw, 460px\" \/><\/noscript><\/p>\n<p>Les clients seront automatiquement <strong>avertis par e-mail<\/strong> lorsque l\u2019\u00e9v\u00e8nement s\u00e9lectionn\u00e9 sera <strong>disponible pour la quantit\u00e9 souhait\u00e9e<\/strong>.<\/p>\n<p><em>Avec le module <a href=\"https:\/\/booking-activities.fr\/fr\/downloads\/resource-availability\/\">Resource Availability<\/a>, la liste des ressources s\u00e9lectionn\u00e9es sera affich\u00e9e et les clients ne seront notifi\u00e9s que si celles-ci sont disponibles.<\/em><\/p>\n<p>&nbsp;<\/p>\n<h2>Trois modes de fonctionnement diff\u00e9rents<\/h2>\n<p>Vous pouvez configurer l\u2019<strong>action \u00e0 effectuer lorsqu\u2019un \u00e9v\u00e8nement devient disponible<\/strong> :<\/p>\n<ul>\n<li><strong>Notifier tout le monde<\/strong>\u00a0: Un e-mail sera automatiquement envoy\u00e9 <strong>\u00e0 tous les clients sur la liste<\/strong>, le premier client \u00e0 faire la r\u00e9servation sur votre site obtiendra la place.<\/li>\n<li><strong>R\u00e9server temporairement<\/strong>\u00a0: La place sera <strong>r\u00e9serv\u00e9e au premier client sur la liste<\/strong> pour une dur\u00e9e d\u00e9finie (param\u00e9trable). Le client devra confirmer la r\u00e9servation <strong>avant la fin du d\u00e9lai imparti<\/strong>, sinon, la place sera attribu\u00e9e au <strong>prochain client sur la liste<\/strong>, et ainsi de suite.<\/li>\n<li><strong>R\u00e9server<\/strong>\u00a0: La place sera r\u00e9serv\u00e9e au premier client sur la liste de mani\u00e8re <strong>ferme et d\u00e9finitive<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-calendar-settings.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"467\" height=\"213\" class=\"aligncenter size-full wp-image-39141 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-calendar-settings.png\" alt=\"\" width=\"467\" height=\"213\" class=\"aligncenter size-full wp-image-39141\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-calendar-settings.png 467w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-calendar-settings-300x137.png 300w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-calendar-settings-150x68.png 150w\" sizes=\"(max-width: 467px) 100vw, 467px\" \/><\/noscript><\/p>\n<p>Vous pouvez attribuer un mode de fonctionnement <strong>diff\u00e9rent \u00e0 chaque formulaire<\/strong> de r\u00e9servation.<\/p>\n<p>Par d\u00e9faut, la <strong>position des clients sur la liste d\u2019attente<\/strong> est d\u00e9finie par leur <strong>date de r\u00e9servation<\/strong>, mais il est possible de <strong>m\u00e9langer al\u00e9atoirement<\/strong> les listes d\u2019attente afin que chaque participant ait les <strong>m\u00eames chances d\u2019\u00eatre s\u00e9lectionn\u00e9<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h2>Mode 1\u00a0: Notifier toute la liste d\u2019attente<\/h2>\n<p>Le module Waiting List vous permet d\u2019<strong>envoyer une notification \u00e0 toutes les personnes<\/strong> sur la liste d\u2019attente aussit\u00f4t qu\u2019un \u00e9v\u00e8nement se lib\u00e8re, \u00e0 condition que la quantit\u00e9 souhait\u00e9e par le client soit disponible. <\/p>\n<p>S\u2019il y a plusieurs clients sur la liste d\u2019attente, ils seront <strong>tous avertis en m\u00eame temps<\/strong> et devront \u00eatre le premier \u00e0 r\u00e9server\u00a0: <strong>premier arriv\u00e9, premier servi<\/strong>.<\/p>\n<p>Cette <strong>notification est enti\u00e8rement personnalisable<\/strong>, de m\u00eame que toutes les autres notifications li\u00e9es aux listes d\u2019attente. L\u2019administrateur pourra \u00e9galement \u00eatre inform\u00e9 de la m\u00eame mani\u00e8re.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-notifications.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"618\" class=\"aligncenter size-full wp-image-39145 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-notifications.png\" alt=\"\" width=\"618\" class=\"aligncenter size-full wp-image-39145\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-notifications.png 824w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-notifications-300x131.png 300w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-notifications-150x66.png 150w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-notifications-768x336.png 768w\" sizes=\"(max-width: 824px) 100vw, 824px\" \/><\/noscript><\/p>\n<p><em>Le module <a href=\"https:\/\/booking-activities.fr\/fr\/downloads\/notification-pack\/\">Notification Pack<\/a> vous permet \u00e9galement d\u2019envoyer ces notifications par SMS ou Push.<\/em><\/p>\n<p>&nbsp;<\/p>\n<h2>Mode 2\u00a0: R\u00e9servation temporaire<\/h2>\n<p>Alternativement, vous pouvez configurer le module Waiting List pour <strong>r\u00e9server temporairement<\/strong> la place au <strong>premier client de la liste d\u2019attente<\/strong> d\u00e8s qu\u2019un \u00e9v\u00e8nement devient disponible. Dans ce cas, la place est bloqu\u00e9e pour ce client <strong>pour une dur\u00e9e limit\u00e9e<\/strong>, aucun autre client ne peut r\u00e9server l\u2019\u00e9v\u00e8nement au cour de cette p\u00e9riode.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-status-diagram-fr.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"465\" class=\"aligncenter size-full wp-image-39151 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-status-diagram-fr.png\" alt=\"\" width=\"465\" class=\"aligncenter size-full wp-image-39151\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-status-diagram-fr.png 620w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-status-diagram-fr-300x300.png 300w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-status-diagram-fr-150x150.png 150w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-status-diagram-fr-128x128.png 128w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-booking-status-diagram-fr-256x256.png 256w\" sizes=\"(max-width: 620px) 100vw, 620px\" \/><\/noscript><\/p>\n<p>Le client est <strong>averti par e-mail<\/strong> et doit <strong>confirmer ou refuser<\/strong> la r\u00e9servation <strong>dans le temps imparti<\/strong>. Vous pouvez d\u00e9finir ce d\u00e9lai \u00e0 votre convenance. S\u2019il refuse, ou si le d\u00e9lai expire, la r\u00e9servation est automatiquement rejet\u00e9e, et le m\u00eame processus s\u2019applique au <strong>client suivant<\/strong> sur la liste.<\/p>\n<p>Si vous utilisez WooCommerce, le client doit <strong>payer pour confirmer<\/strong> la r\u00e9servation. Une <strong>commande est automatiquement cr\u00e9\u00e9e<\/strong> et la r\u00e9servation n\u2019est confirm\u00e9e que lorsque <strong>le paiement est valid\u00e9<\/strong>.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-confirm-accepted-booking.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"588\" class=\"aligncenter size-full wp-image-39142 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-confirm-accepted-booking.png\" alt=\"\" width=\"588\" class=\"aligncenter size-full wp-image-39142\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-confirm-accepted-booking.png 882w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-confirm-accepted-booking-300x249.png 300w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-confirm-accepted-booking-150x124.png 150w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-confirm-accepted-booking-768x637.png 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/><\/noscript><\/p>\n<p><em>Gr\u00e2ce au module <a href=\"https:\/\/booking-activities.fr\/fr\/downloads\/prices-and-credits\/\">Prices and Credits<\/a>, vos clients peuvent \u00e9galement payer leur r\u00e9servation avec leurs cr\u00e9dits.<\/em><\/p>\n<p>&nbsp;<\/p>\n<h2>Mode 3\u00a0: R\u00e9servation ferme<\/h2>\n<p>Enfin, le module Waiting List permet de faire une <strong>r\u00e9servation ferme pour le premier client<\/strong> de la liste d\u2019attente d\u00e8s que l\u2019\u00e9v\u00e8nement souhait\u00e9 devient disponible.<\/p>\n<p>Dans ce cas, la r\u00e9servation est <strong>valid\u00e9e d\u2019office<\/strong> sans requ\u00e9rir de paiement, il vous faudra donc g\u00e9rer manuellement le paiement si n\u00e9cessaire.<\/p>\n<p>&nbsp;<\/p>\n<h2>D\u00e9clenchement du traitement des listes d\u2019attente<\/h2>\n<p>De nombreuses <strong>actions<\/strong> peuvent <strong>redonner de la disponibilit\u00e9<\/strong> \u00e0 un \u00e9v\u00e8nement. Par exemple, un client qui annule une r\u00e9servation ou la replanifie, mais aussi un administrateur qui modifie une r\u00e9servation ou qui augmente directement la disponibilit\u00e9 d\u2019un \u00e9v\u00e8nement.<\/p>\n<p>Il n\u2019est parfois pas souhaitable de traiter les listes d\u2019attente apr\u00e8s chacune de vos t\u00e2ches d\u2019administration, c\u2019est pourquoi vous pouvez <strong>activer ou d\u00e9sactiver chaque d\u00e9clencheur individuellement<\/strong> depuis les r\u00e9glages de Booking Activities.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-triggers-selectbox.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"237\" class=\"aligncenter size-full wp-image-39146 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-triggers-selectbox.png\" alt=\"\" width=\"237\" class=\"aligncenter size-full wp-image-39146\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-triggers-selectbox.png 316w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-triggers-selectbox-291x300.png 291w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-triggers-selectbox-145x150.png 145w\" sizes=\"(max-width: 316px) 100vw, 316px\" \/><\/noscript><\/p>\n<p>Vous pouvez \u00e9galement <strong>d\u00e9clencher manuellement<\/strong> le traitement des listes d\u2019attente depuis le back office <strong>pour les r\u00e9servations s\u00e9lectionn\u00e9es<\/strong> uniquement.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-manually-trigger-processing.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"453\" class=\"aligncenter size-full wp-image-39144 lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-manually-trigger-processing.png\" alt=\"\" width=\"453\" class=\"aligncenter size-full wp-image-39144\" srcset=\"https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-manually-trigger-processing.png 543w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-manually-trigger-processing-280x300.png 280w, https:\/\/booking-activities.fr\/wp-content\/uploads\/edd\/waiting-list-manually-trigger-processing-140x150.png 140w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/><\/noscript><\/p>\n<p>&nbsp;<\/p>\n<h2>Pr\u00e9requis<\/h2>\n<p>Waiting List est un module compl\u00e9mentaire pour Booking Activities, vous devez donc d\u2019abord installer et activer Booking Activities. Les fonctionnalit\u00e9s li\u00e9es \u00e0 WooCommerce sont automatiquement activ\u00e9es lorsque WooCommerce est install\u00e9 et activ\u00e9 \u00e9galement.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Permettez aux clients de s\u2019inscrire sur liste d\u2019attente aux \u00e9v\u00e9nements complets. Notification \/ r\u00e9servation automatique lorsqu\u2019une place se lib\u00e8re.<\/p>\n","protected":false},"author":1,"featured_media":39108,"template":"","edd-categories":[22,37,40,46],"edd-tags":[],"class_list":["post-39100","download","type-download","status-publish","has-post-thumbnail","hentry","download_category-add-ons","download_category-advanced-pass","download_category-complete-pass","download_category-waiting-list","edd-download","edd-download-cat-add-ons","edd-download-cat-advanced-pass","edd-download-cat-complete-pass","edd-download-cat-waiting-list"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Waiting List - Booking Activities<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/booking-activities.fr\/fr\/downloads\/waiting-list\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Waiting List - Booking Activities\" \/>\n<meta property=\"og:description\" content=\"Permettez aux clients de s\u2019inscrire sur liste d\u2019attente aux \u00e9v\u00e9nements complets. 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