The add-ons are not updated automatically / An error occurs during the updates

You have purchased a Booking Activities’ add-on on this site but you are not correctly receiving its automatic updates.

Please follow all the instructions until the end, they necessarily lead to the resolution of the problem.

Prerequisites:

  • You have installed the Licenses and Updates add-on,
  • You have activated your add-on license key from your site (in Booking Activities > Settings > Licenses tab),
  • Your license key is valid (it is not expired),
  • You have verified your add-on latest version on its product page

If you still don’t receive the updates, or if an error occurs during the update, it probably means that the license key is not correctly bound to your site. Follow each steps below to solve the issue:

  1. Deactivate your license key from your site
    • Go to your site admin panel > Booking Activities > Settings > License tab
    • Click on “Deactivate License”
    • If it doesn’t work, or if you don’t have that button, click on the icon ( or ), a dialog will appear to offer you to check the license status, validate it with the OK button
    • Refresh the page, and make sure that the license key is now deactivated, else click on “Deactivate License” again
  2. Deactivate your license key from booking-activities.fr
    • Go to booking-activities.fr > My Account > License Keys
    • Click on Manage Sites
    • If a domain name is in the table, click on “Deactivate site”
    • Refresh the page, make sure that the table is empty
  3. Activate your license key from your site
    • Go to booking-activities.fr > My Account > License Keys
    • Copy your license key
    • Go to your site admin panel > Booking Activities > Settings > License tab
    • Paste your license key in the corresponding add-on field
    • Click on “Activate License”
    • If it doesn’t work, follow the instructions given in the error notice

Try to update the add-on again, if the update doesn’t come up or if it fails again, go to the next step.

 

  1. Go to your site admin panel > Updates
  2. Click on the “Check Again” button
  3. Wait up to 5 minutes and try again

Try to update the add-on again, if the update doesn’t come up or if it fails again, go to the next step.

 

We can fix the problem for sure by manually doing the same thing that WordPress does automatically. There is no risk of losing your data and settings because they are stored in your database, not in the files.

  1. Go to booking-activities.fr > My Account > Downloads
  2. Download your up to date add-on by clicking on its name
  3. On your site admin panel, go to Plugins > Add new > Upload plugin > Choose file: select the .zip file you just downloaded > Install now > Replace current with uploaded

Your add-on is now up to date. Make sure to always update it at the same time as Booking Activities when updates are available. If you encounter the same problem with the next update, follow the same instructions above.