The Waiting List add-on monitors event availability using to its numerous triggers that you can enable or disable.
Thanks to them, the waiting lists are automatically processed as soon as an event becomes available. However, you may sometimes want to manually trigger the processing of a waiting list, or to check if a specific booking on the waiting list can be accepted.
Process a single booking
To check if a specific booking with the “Waiting list” status can be confirmed, i.e., if the event is available for that booking:
- Go to Booking Activities > Bookings > in the booking list, “Actions” column, click the “alarm clock” button.
- The button only appears if the booking has the “Waiting list” status.
A dialog box will appear:
- Action if event is available: Select the action you want to perform
- Use form calendar settings: The system uses the value you have configured in the form calendar settings.
- Notify customer: The notification “A waitlisted event is available” is sent to the customer.
- Temporarily book: The booking status changes to “Waiting list – Accepted” for a limited time.
- Book: The booking status changes to “Pending” or “Booked”.
- The booking status is defined by the option in Booking Activities > Settings > General tab > Default booking status.
- Send notifications: Disable this option to prevent booking status change notifications from being sent.
- If the action is “Notify customer,” this option is ignored.
Processing a full waiting list
To process a full waiting list, you will need to select all the “Waiting list” bookings for the desired event:
- Go to Booking Activities > Bookings
- In the “Status” filter, select only the “Waiting list” status
- On the calendar, click on the desired event
- Select all the desired bookings
- Check the box in the table header and then click the “Select all … items” button to select all bookings.
- In the “Bulk actions” dropdown list, select “Process the waiting list”
- Click the “Apply” button
A dialog box will appear. Refer to the instructions above for more information.
Only the selected bookings will be processed. If you want to process the entire waiting list, you must select all bookings.
Once a booking has been placed on the waiting list, whether accepted or not, the customer can view it and confirm or decline it from their booking list.