Activate and select the waiting list operating mode

After installing and activating the Waiting List add-on, waiting lists are enabled by default on all your website’s booking forms.

You can activate or deactivate waiting lists per booking form:

Go to Booking Activities > Booking Forms > your form > Calendar Settings > Availability tab
Enable waiting lists = ON

When an event becomes available, you can choose between three actions to perform, and each booking form can have a different one:

Notify everyone: A notification is sent to all participants on the waiting list. First come, first served.
Temporarily book: The event is reserved for the first person on the waiting list for a set period. The customer receives a notification and must confirm or decline the booking within the given timeframe; otherwise, the booking is declined, and the process is repeated with the next person on the list.
Book: The event is automatically booked for the first person on the waiting list; no confirmation is required.

You can choose your preferred operating mode in the form’s calendar settings:

Go to Booking Activities > Booking Forms > your form > Calendar Settings > Availability tab
Action when event becomes available = select the desired action

By default, the waiting list is sorted by booking date: those who joined the list first will be served first.

However, you can shuffle the waiting lists to give all participants an equal chance of being selected.

Go to Booking Activities > Booking Forms > your form > Calendar Settings > Availability tab
Randomize the waiting lists = ON

Your customers can now join a waiting list for fully booked events on this form.