Your customers can join a waiting list to be notified when an event becomes available, and then confirm or decline their booking. All these actions trigger notifications that you can fully customize.
These notifications are sent to both the customer and the administrator. Here are the titles of the notifications corresponding to each event:
- When a customer joins a waiting list, a booking is created with the status “Waiting List”
- Customer: Booking status turns to “Waiting list”
- Administrator: Customer has joined a waiting list
- When an event becomes available and the action to perform is “Notify everyone”
- Customer: A waitlisted event is available
- Administrator: Waiting list booking can be accepted
- When an event becomes available and the action to be performed is “Temporarily book”, the booking changes to the status “Waiting List – Accepted”
- Customer: Booking status turns to “Waiting list – Accepted”
- Administrator: Waiting list booking has been accepted
- When a customer unsubscribes from a waiting list or declines a waiting list booking, the booking changes to the status “Waiting List – Rejected”
- Customer: Booking status turns to “Waiting list – Rejected”
- Administrator: Customer has left a waiting list
- When a customer confirms an accepted waiting list booking, the booking status changes to “Booked” or “Pending”
- These are the same notifications as for a new booking
- Customer: Booking status turns to “Booked” or Booking status turns to “Pending”
- Administrator: Customer has made a booking
You can customize all your notifications from
- Booking Activities > Settings > Notifications tab
- Click on the desired notification
Unsubscribe from notifications
To unsubscribe from notifications for a waiting list, the customer must decline their booking from their booking list.
You can display this list using the shortcode [bookingactivities_list] (more info) on the page of your choice. If you are using WooCommerce, it is displayed by default in the “My Account” section > “Bookings” tab.
To view their booking list, the customer must be logged in, or access the page from a link containing an authentication key.